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Aware of Issue Notice 

KNOWN ISSUES - 2022
KNOWN ISSUES - 2021

<Localization issue with maintenance message> [Under Investigation]

We are aware that the maintenance message for the Apple App Store Pricing System update is currently being displayed in Korean only. The message contains information about the first maintenance:

  • First Maintenance to temporarily suspend in-game shop: Oct 05, 15:00 UTC

Please see here for full details about the scheduled maintenances.

We do apologize for the inconvenience caused and thank you for your patience and understanding!

 

<Incorrect The Haunt reset date> [Under Investigation]

We are aware of an issue where the in-game description of The Haunt displays the reset date to be every month on the 20th. This is not correct.

The correct reset time is on the 5th of every month at 20:00 UTC.

This will be fixed as soon as possible. Please, accept our apologies for any inconvenience caused.

Thank you for your patience and understanding!

<Typo on Boss Coin Exchange Menu> [Under Investigation]

We are aware of an issue where the word "Lightning" is spelled incorrectly as "Lightinig". The issue will be fixed at a later date.

Thank you for your patience and we apologize for any inconvenience caused.

<Localization issue in Change Trophy Menu> [Under Investigation]

We are aware of an issue with the trophy claimed from defeating Aero Cavalry (Godly) in a solo battle being displayed in Japanese.

While this is being looked into, the Aero Cavalry (Godly) trophy cannot be acquired. It will be available again with a future update.

We kindly ask for your patience while this is being investigated.

<Visual Glitch on Multi Boss UI> [Under Investigation]

We are aware of an issue where the caution icon on the Multi Boss screen is outside of the UI itself. 

We kindly ask for your patience while we find a resolution for the issue. Thank you for your patience!

<Overlapping text on Boss Coin Exchange> [Under Investigation]

We are aware of an issue where the text on the Boss Coin Exchange overlaps with parts of the UI when setting the language to ES/FR/DE. We apologize for the inconvenience.

Thank you for your patience while we find a resolution.

<Visual glitch on stage menu> [Fixed]

We are aware of a visual glitch with the "Rewards" tag on the stage menu where the asset is being displayed abnormally when setting the language to ES/FR/DE. 

This will be resolved during the next maintenance. Thank you for your patience and for your understanding!

[Update August 30, 2022 - UTC]

The issue has been fixed after today's maintenance.

<Localization Issue in Mother Love Boss fight> [Under Investigation]

We are aware of an issue where, when the language is set to English, the text in the Mother Love Boss fight is displayed in Korean.

We apologize for the inconvenience and thank you for your patience.

<Banner localization issue (DE)> [Under Investigation]

We are aware of an issue where, when setting the language to German, the banner in the shop will be shown in Japanese. 

We apologize for the inconvenience and thank you for your patience.

<'Nimbus the White-Tailed Reindeer' Event UI issue> [Under Investigation]

We are aware of an issue where the quest titles of the 'Nimbus, The White-Tailed Reindeer' Event bleed onto the quest's clear ranking.

Please, bear with us until we find a resolution for the issue. Thank you for your patience and for your understanding of the matter at hand.

<Game crash on Mother Love Godly Co-Op Battle> [Fixed]

We are aware of an issue where the game crashes while battling against the boss. This issue will be resolved on July 29, but for now, please follow the temporary workaround below:

  • Press on the "Abort" button
  • Restart the stage (stamina will not be consumed)
  • This should allow you to re-do the battle without further issues
We apologize for the inconvenience and thank you for your patience.

[Update - July 29, 2022, UTC]

The issue has been resolved after today's maintenance.

<Purchase period not displayed> [Fixed]

We are aware of an issue where the purchase period of the subscription packages is not being displayed.

We are investigating the issue and focusing all of our efforts to have it resolved as soon as possible. Thank you for your patience and continued support!

[Update - July 29, 2022, UTC]

The issue has been resolved after today's maintenance.

<Haunt Quest reward information pop-up not responding> [Fixed]

We are aware of an issue where the Haunt Quest reward information pop-up does not respond even after tapping on it. 

[Updated - July 19, 2022 - UTC]

This issue has been resolved after today's client update.

<Wrong date format> [Fixed]

We are aware of an issue where the Start Dash Gacha Set is showing the incorrect date format.

In order to ensure consistency, this will be updated to YYYY-MM-DD.

[Updated - July 19, 2022 - UTC]

The format has been corrected after today's client update.

<NPC Name Change> [Fixed]

An NPC's name has been changed to match the name of a playable Unit:

- Celtie → Catherine

- The NPC name will be also changed in comics

[Update - July 15, 2022, UTC]

The name has now been updated for in-game content, and it will be changed for comics on July 29, 2022.

[Update - July 29, 2022, UTC]

The change has come into effect with today's maintenance.

<Zombie Land Saga Collab: Change in Unit details> [Fixed]

1. Unit name:

- As is: Lily

- To be: Ririi

2. Unit name:

- As is: Sickletail

- To be: Kamaiotachi

3. Skill name:

- As is: Sickletail

- To be: Cyclone Slash

[Updated - July 15, 2022 - UTC]

The change has taken effect after today's maintenance.

<Mailbox Items overflow> [Fixed]

We are aware of an issue where players are unable to claim their mails due to the system stacking items in large quantities.

[Update - July 15, 2022, UTC]

The issue has been resolved after today's maintenance as follows:

  • The max limit for Silver/Gold/Lilac Nuggets has been increased from 9,999 to 999,999 Nuggets.
  • Nuggets have been merged together by type inside your in-game mailbox.
  • Nuggets exceeding the limit of maximum Nuggets will automatically be sold and converted into Mana at the following rate:
    • Silver Nugget = 1 Mana / Gold Nugget = 2 Mana / Lilac Nugget = 3 Mana

<Data download pop-up message when accessing Pecorine's Episode> [Fixed]

We are aware of an issue where accessing Pecorine's Episode prompts a data download error message.

[Update - July 7, 2022, UTC]

This issue has been fixed after today's maintenance.

<Error pop-up message when accessing Kikuno's episode> [Fixed]

We are aware of an issue where accessing Kikuno's episode prompts an error message.

[Update - July 7, 2022, UTC]

This issue has been fixed after today's maintenance.

<Sharon's episode localization> [Fixed]

We are aware of an issue where Sharon's episode is being displayed in Japanese.

[Update - July 7, 2022, UTC]

This issue has been fixed after today's maintenance.

<Start Dash UI Issue (FR)> [Fixed]

We are aware of an issue affecting the Start Dash UI when the language is set to French. This is now under investigation and we are hoping to find a resolution as soon as possible.
We apologize for the inconvenience caused.

[Update - July 29, 2022, UTC]

The issue has been resolved after today's maintenance.

<Text Overlap on Multi Boss UI> [Under Investigation]

We are aware of a text overlap issue on the Multi Boss UI when setting the language to Spanish or German.
This is now under investigation and will be fixed as soon as possible.
Thank you for your patience and we apologize for any inconvenience caused.

<Outdated New Faces Spotlight Portal Pop-Up> [Fixed]

We are aware of an issue where a previous New Faces Spotlight Portal pop-up is being displayed after re-logging, even though it has already ended. Please note that the event was from May 31st after maintenance - June 15th at 04:59 UTC.

We apologize for the inconvenience.

<Galaxy Fold 3 Issue> [Under Investigation]

We are aware of an issue where downloading the game data while the device is folded and starting the app when it is unfolded will prompt a pop-up error asking to redownload (Error: P1002).

Additionally, downloading the game data while the device is unfolded and starting the app when folded will result in an error that will prevent you from playing the game (Error: P.1002).

We kindly ask for your patience while our Development Team works hard to resolve the issues as quickly as they possibly can.

<'Zombie Land Saga' Promo Mission Part II description issue> [Fixed]

[Update - June 15, 2022 UTC]

The issue has been resolved after today's maintenance.

[Update - June 8, 2022 UTC]

We are aware of an issue where one of the 'Zombie Land Saga' Promo Missions Part II displays: "Clear x 5 Haunt Quests". However, this is incorrect.

The correct description would be: "Clear x 5 Kaleidoscope Necropolis Quests".

We are working to have it revised in-game as soon as possible and, in the meantime, we kindly ask for your patience.

<"Error Occurred" when logging in via Apple ID account> [Fixed]

[Update - June 2022, UTC]

This issue has been fixed. Please, update your game on the App Store in order to access World Flipper with your Apple ID account.

We are aware of an issue where an error pops up when logging in via Apple ID on NA/EU servers (please, refer to the screenshot of the issue below). 

Until a fix is released, please try logging in from a different device (Android device or Emulator) as this has allowed players to access their accounts again. 

Thank you and our sincerest apologies for any inconvenience caused.

error_wf.png

<Special Armament Pick-up UI issue (FR)> [Fixed]

[Update - June 15, 2022 UTC]

The issue has been resolved after today's maintenance.

[Update - May 2022, UTC]

We are aware of an issue affecting the Special Armament Pickup UI when the language is set to French. This is now under investigation and we are hoping to find a resolution as soon as possible.

We apologize for the inconvenience caused.

mceclip2.png

<Wrong items in Boss Coin Shops> [Fixed]

[Update - June 15, 2022 UTC]

The issue has been resolved after today's maintenance.

[Update - May 2022, UTC] 
We are aware of an issue with wrong items being listed in the Boss Coin Shop. The item Lilas Sec-5200LI Denarius is currently displayed as Sec-5200Li and the Lilac Orochi Denarius is currently displayed as Orochi.

We kindly ask for your patience while we resolve the issue and we apologize for any inconvenience the situation may have caused you.

<Missing/incorrect Localization> [Fixed]

[Update - June 15, 2022 UTC]

The issue has been resolved after today's maintenance.

[Update - May 2022, UTC] 
We are aware of an issue of missing localization, which results in some menus displaying Japanese characters.

Additionally, we are aware of an issue where Lou’s story, “So… Hungry” and Andy's stories are displayed in Korean, and Andy's stories are not displayed in English.

We kindly ask for your patience while the issue is being investigated and resolved.

<Overlapping text issue> [Fixed]

[Update - April 2022, UTC]
We are aware of an issue where the text, in certain instances, overlaps with other text, regardless of the language.
We apologize for the inconvenience this may cause and kindly ask for your patience until the issue is fixed.

 

<[Exchange Ticket] button will be replaced by [Unit Exchange] button> [Fixed]

[Update - April 2022, UTC]

This will take place after the maintenance in May.

We apologize for any inconvenience this may cause.

<F2084 Error occurrence when setting the language to Spanish> [Fixed]

[Updated - April 2022, UTC] 
We are aware of an issue prompting the error F2084 when setting the language to Spanish during Co-Op. We recommend changing the language to English as a temporary solution.

We apologize for the inconveniences the situation may have caused you.

<Boss Coin Shop text overlap issue> [Fixed]

We are aware of an issue where the text on the Boss Coin Shop overlaps when setting the language to French or Spanish. 

We kindly ask for your patience while we resolve the issue and we apologize for any inconvenience the situation may have caused you.

<"Epicurean Adventurer: Dash 2 Times"> [Fixed]

[Updated - March 2022, UTC]

In order to clear this mission, players have to "Clear Epicurean Adventurer multiplayer battles x2 times as backup".

[March 1, 2022, UTC]

The "Epicurean Adventurer: Dash 2 times" daily mission in English, French, Spanish and German is not showing the correct mission text.

We apologize for the inconvenience caused.

<Overflowed items in the mailbox> [Fixed]

[January 14, 2022, UTC]

We've fixed an issue that certain overflowed items are not accumulated in the in-game mailbox and cannot collect other items by 'Open All' in the mailbox.

The issue above has been patched and fixed on January 14 (Fri) at 05:13 (UTC).

Kindly reconnect to the game to download the latest fixes.

We apologize for any inconvenience caused.

<'Qualia Token' crash issue> [Fixed]

[January 13, 2022, UTC]

We've found an issue in which an error pop-up appears and the game disconnects when clicking overflowed 'Qualia Token' in the in-game mailbox on Jan 13 (Thu) 05:00 (UTC).

※ Kindly note that 'Qualia Token' was removed from [Items] on Jan 13 (Thu) 05:00 (UTC).

This issue is currently being investigated.

Our sincerest apologies for the inconvenience.

 
KNOWN ISSUES - 2021

<"Lightcrest Serpent: Dash 2 times" daily mission issue> [Fixed]

[December 31, 2021, UTC]

The issue has been fixed after today's maintenance.

[December 29, 2021, UTC]

Daily mission in English, French, German & Spanish is not showing the correct mission text.
In order to clear this mission, players have to "Clear Lightcrest Serpent multiplayer battles x2 times as backup"
We apologize for the inconvenience caused.

<'P95000' error issue (iOS)> [Fixed]

[December 28, 2021, UTC]

We are aware that some iOS players may get P95000 error pop-up in the [Adventurer's Shop]. Signing out and signing in to the App Store may solve the issue. The issue is currently being investigated and we apologize for any inconveniences caused.

<"The Descension: Flamewing Serpent" clearance counter not going up> [Fixed]

[November 19, 2021, UTC]

We are aware of an issue that is causing the counter not to increase after successfully clearing the "The Descension: Flamewing Serpent" content.

This issue affects the counters for the trophies for clearing the Flamewing Serpent content 10 times, 100 times, and 500 times.

This issue is currently being investigated and we do apologize for the inconvenience caused.

<'Lilac Regitare Denarius' Display Issue> [Fixed]

[November 19, 2021, UTC] 

The ‘Lilac Regitare Denarius’ Display Issue has been fixed

[November 12, 2021, UTC]

We've found issues that 'Lilac Regitare Denarius' is not displayed in [Item Exchange] Shop and 'Lilac Regitare Denarius' temporarily disappears when reconnecting to the game.

※ Players can obtain 'Lilac Regitare Denarius' normally
※ Re-acquiring the 'Lilac Regitare Denaruis' will temporarily fix the issues in which players who cannot check the 'Lilac Regitare Denarius' after reconnecting.

The above issues are currently being investigated and we apologize for any inconveniences caused.

<Screen tearing on Google Pixel 6/Pro devices> [Under Investigation]

[November 4, 2021 UTC]

We are aware of an issue that may affect users of Google Pixel 6 devices.

Players may experience graphical glitches and screen tearing while navigating through menus and when playing through quests.

This issue is currently being investigated.

Thank you for your patience and we apologize for any inconveniences caused.

<Quazer's speech text issue> [Fixed]

[Update, 2021, UTC]

This issue has now been fixed.

If your in-game language is set to French, German, or Spanish, the following parts will be displayed in Japanese or Korean.

  • Quazer's speech text on the main screen.
  • Quazer's speech text when acquired from the Portal.

<Daily Mission's text displayed incorrectly> [Fixed]

[September 10, 2021, UTC]

The Daily Mission's text issue has been fixed after September 10th's maintenance.

[September 9, 2021, UTC]

  • If your in-game language is set to French, German, or Spanish, the text in the Daily missions is incorrectly displayed
    • You can clear the missions when you achieve the following:
      • [Clear solo battles] x3
      • [Clear Kaleidoscope quests] x3 (currently showing as x1 in DE/FR/ES)
      • [Clear multiplayer battles] x3 (currently showing as x1 in DE/FR/ES)
      • [Dash x10 times] x10
      • [Clear all daily missions] x4 (currently showing the reward as  Lodestar Beads x10 instead of Lodestar Beads x35 in DE/FR/ES)
    • If you complete the Daily missions as specified above, you will still get the relevant rewards.
    • You can check the rewards that you've received by going to [Menu] - [Item Log]

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